Returns and exchanges
Better safe than sorry, with our Pick-up service we will pick up your return(s) at your preferred address!
How do I return my order?
1. Register 1. Register
Within 14 days after receiving your order, select the items you want to return or exchange and choose the desired return method.
2. Pack 2. Pack
Pack the items you want to return and add the packing slip. Don't forget to remove the old shipping label.
3. Send 3. Send
Bring your package to a post office within 3 business days after registration or have your package picked up by using the pickup service (depending on which return method you have chosen).
4. Refund and exchange 4. Refund and exchange
As soon as our distribution center has received your return, you will receive within 10 working days a refund or a customized AfterPay invoice. And an email with the track and trace of your exchange.
Return options
Europe
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Access Point
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Pickup Service
