My shopping bag

You have no items in your shopping cart.

Returns

Can I return my order?

Are you not satisfied with your order? We are sorry to hear that, but no worries! If the items comply with our return policy, you can return them. When we have received your return, we will book in a refund minus the return costs.

Please note: do not forget to fill out and enclose the return form, as we won’t be able to process your return otherwise!

What if I don’t have a return form?

If you have lost your return form, please make sure you enclose a note with the following details:

  • Order number
  • Article codes of the items you are returning
  • Reason of your return

What is your return policy?

  • Items can only be returned within the return period (14 days)
  • Items must be unworn, unwashed and tags must be attached
  • Items can not be stained by make up or have other signs of wear after trying them on
  • Beauty products, earrings, lingerie and swimwear cannot be returned due to hygienic reasons. If you wish to return these items, the packaging must be unopened
  • Please note: failure to comply with the terms of our return policy will result in us not being able to give you a refund.

What is the return period?

You have the right to withdraw and return your order within our return period of 30 days. Within this period you can review and try on your order.

Please note: Due to hygienic reasons, earrings, lingerie and swimwear cannot by tried on. The packaging must be unopened for these items to comply with our return policy.

What are the return costs?

As a customer, you will be liable for the return costs. These costs will vary from €4,95 to €12,95, depending on the country you are returning your order from. For a full list of the return costs per country, see below. When processing your return, the return costs will be deducted from your refund.

Return costs per country
Austria €9.50
Belgium €4.95
Czech Republic €10.50
Denmark €9.50
Finland €11.95
France €9.95
Germany €4.95
Greece €11.95
Hungary €12
Ireland €12.95
Italy €8.50
Luxembourg €7.50
Netherlands €4.95
Poland €9.50
Portugal €9
Slovakia €11
Spain €5.95
Sweden €12.50
United Kingdom £5

How can I return my order?

To return your order, we recommend you to download a return label from our website. This is possible for the countries that are listed above. If your country isn’t listed, you will have to send your return to our return address.

How to use a return label
1. Fill out your order number, starting with LOAV, in the box below.
2. Download and print your return label.
3. Make sure your items, as well as your return form, are packed properly and safe for shipping.
4. Attach the label to the parcel.
5. Drop the parcel off at your local post office (company mentioned on the return label).
Order Number:

Please note: do not forget to fill out and enclose the return form, as we won’t be able to process your return otherwise!

Can I exchange my order for a different size or item?

For international orders, we do not offer the possibility to exchange items for a different colour, size or item. If you would like to exchange an item, we recommend you to return it and place a new order yourself.

What is the return address?

To return your order, we recommend you to download a return label from our website. This label will already have the correct address printed. If you wish to return your order otherwise, or if there is no return label available for your country, you can send your return parcel to the following address:

Loavies
Kaagschip 14
3991 CS
Houten
The Netherlands

Have you received my return?

The shipping and processing of international returns can take up to 21 days. When we have received your return, you will be notified via email once we have processed the return. If you haven’t heard from us after 21 days, please contact our customer service. We will be able to look into the whereabouts of your return.

When will I receive a refund?

The shipping and processing of international returns can take up to 21 days. When we have received your return, you will be notified via email once we have processed the return. You can expect the refund within 5 working days after we have processed the return.

Any refunds will be issued to the payment method you used to place your order. Please check this payment method. All refunds will be made by Adyen so please make sure you have not overlooked the refund. If this is not the case, please contact our customer service.