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Placing an order

How can I order?

Step 1. Shopping bag

Pick your favourite pieces from our website! Select your size and add to shopping bag. Have you found everything you want? Click on the shopping bag on the top right corner of our website. Check if the items are correct and proceed to checkout.

Step 2. Checkout

At checkout, you can fill out your billing and shipping address. If you have an account, please login first to have your personal details added automatically. After that, choose your preferred shipping method and payment method. Please make sure to check all details before you proceed. Ready? Click on ‘Place order now’. After completing your order, you will receive a confirmation via email.

Do I need an account to order?

You do not need an account to place an order. However, if you create an account, your personal information is saved, which makes it easier to order next time. Click on the figure silhouette on the top right corner of our website to create a new account or log in. Here, you can also make changes to your personal information.

Can I make a reservation?

It is not possible to make any reservations. When you add items to your shopping bag, it is possible that these items are ordered by other customers and sell out. The items will be reserved for you once you have completed your order. This prevents unpaid shopping bags from blocking items you would like to order.

Will sold out items be restocked?

We do our best to restock sold out items as soon as possible. You can sign up for our restock alert by selecting the size you would like to order and entering your email address. You will be notified via email when the item is back in stock. Sale items won’t be restocked, unless we receive this item as a return.

How do I use discount codes?

Fill out your discount code before checkout. Enter the correct code in the box below ‘Discount Codes’ and select ‘Apply Coupon’. Do you have a Loavies gift voucher? Enter this code in the box below ‘Gift Cards’ and select ‘Add Gift Card’.

Please note: discount codes are not valid in combination with other offers and do not apply to sale items.

Do you have any promotional codes?

We are having new promotions regularly. Sign up to our newsletter and follow us on social media to be the first to know about our new special offers!

How can I pay my order?

At Loavies you can either pay when placing the order or after you have received the item(s). This enables you to pay however you prefer.

Credit card (VISA, MasterCard, Maestro, American Express)

At Loavies you can pay in a safe environment with the safety system SSL. We guarantee a safe and easy way to process your payment. When you opt for payment by credit card, a reservation will be made on your card. When we have shipped your order, the payment will be processed.

PayPal

PayPal is a safe way to pay online without sharing personal details. If you connect your bank account or credit card to your PayPal account, you will be able to easily and safely pay online. Please note that you will not be able to place an order with a negative balance on your PayPal account.

If you have any problems during the order or payment process and cannot complete your order, please first check if all your details are correct. If all your details are correct and you are not able to place your order, please contact our customer service!

How can I order safely?

At Loavies you can always shop in a secured environment. We will make sure that all your details are kept safely. Your details will also never be given to any third parties. You can recognise a secured environment by the lock in the address bar at the top of the page. The address bar will also turn green. Furthermore, we recommend you to never give your login details to anyone. This will prevent misuse of your account.

Can I make any changes to my order?

After you have placed your order, it will be processed right away and prepared for shipping as soon as possible. This means that we are not able to make any changes to your order. If you do not wish to receive an item you ordered, we recommend you to return it after you have received the parcel. If you wish to receive an additional item, it would be best to place another order.

Can I make any changes to my address?

After you have placed your order, it will be processed right away and prepared for shipping as soon as possible. This means that we are not able to make any changes to your address. If it is possible, your order will be delivered at the address you filled out. If your order cannot be delivered, it will be sent back to our warehouse and processed as a return.

Can I cancel my order?

After you have placed your order, it will be processed right away and prepared for shipping as soon as possible. This means that we are not able to cancel your order anymore. If you do not wish to receive your order, we recommend you to return it after you have received the parcel.

Where is my order?

After your order has been processed, you will receive a shipping confirmation via email within 24 hours. This email will provide you with a link to trace your order.

Please note: if you have not received your order within 7 (Europe) or 14 (Global) working days, please contact our customer service. We will be able to look into the whereabouts of your order.